Help centre
Answers to the questions we get most.
Booking
How do I book?
Tap “Bring a problem”, then describe what you need by voice note, text, photos or video. We confirm the details with you and send a quote.
Can I choose the professional?
No. FIXXA matches each job to a vetted professional we trust for it, and we answer for the result.
How long until I get a quote?
Usually within the hour during working hours (Mon–Sat, 7am–9pm). Urgent jobs are handled first.
Can I book for someone else?
Yes. Choose “for someone else” and add their name and phone number. You both get updates.
Which areas do you cover?
Lagos first, including Lekki, VI, Ikoyi, Ajah, Ikeja, Yaba, Surulere, Gbagada and Magodo. Jobs are carried out in Nigeria only.
Payments
How do I pay?
Bank transfer is the main option. Card payments also work, including cards issued abroad.
When do I pay?
Your quote shows the deposit and when the balance is due. Bigger jobs are paid in stages tied to milestones.
Can the price go up during a job?
Only if you approve it. Extra charges are sent to you in the app first. Silence is never approval.
How do refunds work?
If a refund is due, it goes back to the account you paid from. Bank transfers can take a few working days.
During a job
How do I contact the professional?
Through the protected chat in the app, which opens once the booking is confirmed. Phone numbers stay private.
When will they arrive?
We show an arrival time only after a professional has accepted the job. Once they're on the way you can follow them on a live map.
What if I'm not happy with the work?
When the job is marked complete, confirm it or open a dispute. The payment settles only after that.
Cancellations
Can I cancel?
Yes. Your quote sets out the cancellation terms. Cancelling before a professional is assigned is free.
What if FIXXA cancels?
If we can't find someone or have to cancel, you get a full refund of anything you've paid.
Safety
Are professionals checked?
Yes. Identity against NIN, phone and address, skills review, and a guarantor for home access roles. Childcare also needs a police report and references.
Is FIXXA an emergency service?
No. If anyone is in danger, call 112, or 767 in Lagos. A FIXXA alert does not replace calling emergency services.
Do you monitor bookings live?
No. We don't offer round-the-clock monitoring. The safety centre lets you send an alert, report an incident and add trusted contacts.
Account
How do I sign in?
Enter your email and we send you a 6-digit code. No password needed.
How do I delete my data?
Email us from your account address and we'll process it under the Nigeria Data Protection Act 2023. See the privacy policy.
Still stuck? Contact FIXXA.